Terms of Use

Agreement to Terms

These Terms of Use ("Terms") govern your access to and use of the Veyn mobile application and website (veynapp.com), operated by Veyn ("we", "our", or "us"). By downloading the app, creating an account, or otherwise using Veyn, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use Veyn. We may update these Terms from time to time — continued use of the app after changes take effect constitutes acceptance of the revised Terms.

Eligibility

You must be at least 13 years of age (or 16 in the European Economic Area) to use Veyn. By using the app, you represent that you meet this age requirement. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

You must provide accurate information when creating your account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Subscriptions & Billing

Free tier. Veyn offers limited features at no cost. Access to premium features requires a paid subscription.

Seeker subscription. The Seeker plan is billed at $9.99 per month. A 7-day free trial is available to new subscribers. Your free trial begins on the date you activate it and ends after 7 days, at which point you will be charged the monthly rate unless you cancel before the trial expires.

Auto-renewal. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. Your Apple ID will be charged within 24 hours prior to the end of the current period.

Price changes. We reserve the right to change subscription pricing. We will notify you in advance of any price change. Continued use after the new price takes effect constitutes your agreement to the new rate.

Managing your subscription. You can manage or cancel your subscription at any time through your device's App Store account settings. Cancellation takes effect at the end of the current billing period — you will retain access until then.

Refund Policy

All purchases are processed by Apple through the App Store. Veyn does not directly handle payment transactions and therefore cannot issue refunds directly.

If you believe you are entitled to a refund, you must submit a refund request to Apple. Refunds are subject to Apple's refund policy, available at reportaproblem.apple.com. We do not guarantee that Apple will approve any particular refund request.

We do not offer refunds for partial subscription periods, unused features, or subscription periods where you forgot to cancel before auto-renewal. We encourage you to make use of the free trial before subscribing.

License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use the Veyn app on your personal device(s) solely for your personal, non-commercial purposes.

You may not:

• Copy, modify, or distribute any part of the app or its content
• Reverse engineer, decompile, or attempt to extract the source code of the app
• Use the app for any commercial purpose without our express written permission
• Rent, lease, or sublicense your access to the app
• Use automated tools (bots, scrapers, crawlers) to access or interact with the app
• Attempt to gain unauthorised access to any part of the app or its infrastructure

User Conduct

Veyn is a personal journaling and self-reflection tool. You are responsible for all content you create within the app. You agree not to use Veyn to:

• Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Violate any applicable law or regulation, including export control laws
• Interfere with or disrupt the integrity or performance of the app or its servers
• Attempt to probe, scan, or test the vulnerability of the app or any related system
• Circumvent any access controls or security measures

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these conduct standards.

Intellectual Property

Our content. The Veyn app, including its design, text, graphics, logos, icons, and software, is owned by or licensed to Veyn and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms transfers any ownership rights to you.

Your content. You retain ownership of the journal entries and other content you create within Veyn ("Your Content"). By using the app, you grant us a limited, worldwide, royalty-free licence to store, process, and transmit Your Content solely to the extent necessary to provide the service to you — including sending relevant content to third-party AI services as described in our Privacy Policy.

Feedback. If you submit ideas, suggestions, or feedback about Veyn, you grant us the right to use that feedback without restriction or compensation to you.

AI-Powered Features

Veyn uses Anthropic's Claude AI to power Liv, our AI companion. Responses generated by Liv are AI-produced and are intended for personal reflection purposes only. They do not constitute professional advice of any kind — including medical, psychological, legal, or financial advice.

AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate. You should not rely solely on Liv for important decisions. If you are experiencing a mental health crisis, please contact a qualified professional or emergency services.

We do not guarantee that AI features will be continuously available or that they will meet your specific expectations.

Disclaimers

No warranties. Veyn is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Service availability. We do not guarantee that the app will be uninterrupted, error-free, or free of viruses or other harmful components. We may suspend or discontinue the service at any time without notice.

Not a medical product. Veyn is a journaling and self-reflection tool. It is not a medical device, mental health treatment, or therapeutic service. Use of Veyn does not create a clinical relationship of any kind.

Limitation of Liability

To the maximum extent permitted by applicable law, Veyn and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising out of or in connection with your use of or inability to use the app.

Our total liability to you for any claims arising from or related to these Terms or your use of Veyn shall not exceed the amount you paid to us in the 12 months preceding the claim, or $10 USD, whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

Termination

You may stop using Veyn and delete your account at any time. Cancelling your subscription does not automatically delete your account; you must separately request account deletion if desired.

We may suspend or terminate your access to Veyn at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our discretion.

Upon termination, your right to use the app ceases immediately. Sections of these Terms that by their nature should survive termination will do so, including ownership, disclaimers, limitation of liability, and dispute resolution provisions.

Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of Veyn that cannot be resolved informally shall be subject to binding individual arbitration administered in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

Changes to These Terms

We may revise these Terms at any time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify you via email or an in-app notice at least 7 days before the change takes effect. Your continued use of Veyn after changes take effect constitutes your acceptance of the revised Terms.